FAQs
Have questions about wristbands, lanyards, ID cards, or custom print? Find answers to all your AAC queries here!
Explore our FAQ for details on products, orders, shipping, artwork, sustainability, and more—everything you need to know about Australia’s leading event, print and ID supplier.
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About AAC
Learn who we are, what we do, and why AAC is Australia’s trusted leader in event wristbands, lanyards, and print solutions.
Who is AAC?
Based on the Gold Coast and proudly Australian owned and operated, AAC combines state-of-the-art print technology, a massive local warehouse, and more than 27 years of industry expertise to deliver high-quality products, lightning-fast turnaround, and unbeatable customer service.
What do you specialise in?
AAC specialises in custom event wristbands (including Tyvek, EcoBands, Ultra HD, woven and fabric options), premium lanyards, ID cards and badges, signage, print marketing materials, and branded merchandise. Our expertise covers design, print, and fulfillment—whether you need eco-friendly event solutions, high-volume trade orders, or unique, on-brand promo items, we’re the go-to choice for thousands of Aussie events and organisations.
Where is AAC located?
We’re proudly located on the Gold Coast, Queensland—servicing Brisbane, Sydney, Melbourne, Perth, Adelaide, Hobart, Canberra, Darwin, regional Australia, and international clients. All manufacturing, warehousing, and fulfillment happens right here in Australia, ensuring top speed and quality for every order.
Are your products Australian made?
Yes—AAC is an Australian manufacturer. The vast majority of our wristbands, lanyards, cards, and most print products are produced locally on the Gold Coast using world-class print equipment and quality-checked by experienced Aussie staff. This means faster dispatch, strict quality control, and peace of mind for Australian businesses and event organisers.
What industries do you serve?
We work with every industry—from music festivals, expos, and sporting events to schools, government departments, corporate conferences, hospitals, gyms, not-for-profits, and private businesses. If your organisation needs secure access control, branded merchandise, or high-quality print solutions, AAC has you covered.
What makes AAC different from other suppliers?
In short:
- Australian made, with fast dispatch
- Largest range of wristbands, lanyards & ID solutions in Australia
- Eco-friendly & sustainable options
- Direct, expert customer service (no offshore call centres)
- Custom design support & free artwork templates
- Advanced technology (HP Indigo, Mimaki, laser engraving)
- Strict quality checks
- Wholesale and reseller programs
- Same-day dispatch available
- Trusted by Australia’s biggest events and venues
How long has AAC been in business?
AAC was founded in 1997, and we’ve spent over 27 years building a reputation as Australia’s #1 supplier for event and identification solutions. Our longevity is built on trust, innovation, and a passion for supporting events and organisations across the country.
How can I contact AAC?
Phone: 1300 797 478
Email: [email protected]
Online Chat: Available during business hours on our website, by clicking the blue icon in the bottom right corner
Contact Form: aac.com.au/contact
Contact, Location & Opening Hours
Find out how to reach us, where we’re based, and when our team is available to help.
What are your operating hours?
AAC operates Monday to Friday, 8:30am to 5:00pm AEST (excluding public holidays). We also monitor urgent orders and support outside these hours—send an email or leave a voicemail, and we’ll get back to you ASAP.
How can I contact AAC?
Phone: 1300 797 478
Email: [email protected]
Online Chat: Available during business hours on our website
Contact Form: aac.com.au/contact
Where is AAC located?
We’re proudly located on the Gold Coast, Queensland—servicing Brisbane, Sydney, Melbourne, Perth, Adelaide, Hobart, Canberra, Darwin, regional Australia, and international clients. All manufacturing, warehousing, and fulfillment happens right here in Australia, ensuring top speed and quality for every order.
Do you have a physical office?
Our Gold Coast facility is a fully operational manufacturing site with a showroom by appointment. Contact us to arrange a visit, see samples, or discuss your project with our team.
Can I visit your Gold Coast warehouse?
Yes, we welcome customers to our warehouse for order pickups and consultations (please call ahead to book a visit so we can give you the best service).
Do you offer live chat or phone support?
Absolutely! Speak directly to a local print and product expert—no bots, no waiting on hold for hours.
Who do I speak to for urgent or same-day orders?
Call 1300 797 478 and mention your urgency; our team will prioritise your request.
Do you offer video calls or virtual appointments?
Yes, especially for large-scale organisations, bulk wholesale or reseller account enquiries—we can arrange a Teams or Zoom call.
Products & Quality
Discover our full product range, print technologies, and commitment to top-tier quality and service.
What products do you offer?
AAC’s full range includes:
Event wristbands (Tyvek, EcoBands, Ultra HD, woven, silicone, vinyl, fabric, slap bands)
Custom lanyards (screen-printed, full-colour sublimation, woven, RPET eco, ID badge holders)
ID cards & badges (PVC, recycled, access cards, NFC/RFID, name tags)
Print marketing (flyers, stickers, posters, booklets)
Signage (banners, corflute signs, A-frames, event signage)
Branded apparel (t-shirts, polos, hi-vis, hats)
Promo products (drinkware, tote bags, stationery, keyrings)
Ticketing & Tokens solutions (printed tickets, tokens, wristband tickets)
Stickers (labels, vinyl stickers, vehicle and parking stickers)
What printing technologies do you use?
We use the latest HP Indigo digital presses, Mimaki eco-solvent and UV printers, laser engravers, and other advanced equipment for vibrant, accurate, and durable prints. All custom work is handled by our in-house team—no outsourcing.
Are your products made in Australia?
Yes. The vast majority of our products are manufactured in our production facility on the Gold Coast, QLD. Most items are made & assembled here and shipped directly from here for maximum speed and quality.
Are your products Australian made?
Yes—AAC is an Australian manufacturer. The vast majority of our wristbands, lanyards, cards, and most print products are produced locally on the Gold Coast using world-class print equipment and quality-checked by experienced Aussie staff. This means faster dispatch, strict quality control, and peace of mind for Australian businesses and event organisers.
Can I request a product sample?
Yes—contact us to order a free sample pack, or request a specific product sample (charges may apply for complex custom samples).
What quality checks do your products undergo?
All products are checked at multiple points—pre-press, print, cutting, and packing. We use calibrated equipment, Pantone matching, and experienced staff for every job.
Can you do variable data printing (names, barcodes, QR codes)?
Absolutely! Perfect for events, security, or access control.
Can you print custom designs, logos, or variable data?
Yes! Upload your artwork via PrintFlo, or work with our in-house design team. We print logos, event details, barcodes, sequential numbering, names, QR codes—whatever you need.
What materials are your wristbands, lanyards, and ID cards made from?
Wristbands: Tyvek, PET, RPET, fabric, silicone, vinyl, eco-compostable materials
Lanyards: Polyester, RPET (recycled), bamboo, woven, full-colour fabric
ID Cards: Premium PVC, recycled PVC, biodegradable PVC, composite stock
Are your wristbands, lanyards, and cards eco-friendly?
Many of our products are available in eco-friendly materials:
EcoBands (biodegradable wristbands)
RPET lanyards (made from recycled bottles)
Do you offer full-colour and digital printing?
Yes, our HP Indigo and Mimaki printers offer vibrant, photographic quality across all full-colour products.
Are your products suitable for children and schools?
Absolutely. Our materials are non-toxic, durable, and safe for schools, childcare, and community events. We supply thousands of Aussie schools every year.
What is the difference between Tyvek, EcoBands, and Ultra HD wristbands?
Tyvek: Waterproof, tearproof, affordable—perfect for one-day use
EcoBands: Made from biodegradable material—eco-conscious option for events
Ultra HD: Premium fabric, full-colour print, woven or printed—reusable and ideal for festivals, multi-day events, or VIPs
Do you offer RFID or NFC-enabled products?
Yes, available on selected wristbands and cards. Ideal for access control, cashless payments, and secure events.
Custom Orders & Artwork
Get answers on how to order custom products, upload artwork, and ensure your designs print perfectly.
How do I place a custom order?
You can place your order directly online via our design tool PrintFlo & our website or contact our expert team by phone or email for personalised service, complex jobs, or large trade orders. Our website allows you to select your product, upload artwork, choose custom options, and get instant pricing.
Should I order online or do I need to speak with someone?
Both options are available! Most customers find our online ordering system quick and easy, but our team is always happy to help if you have questions, want artwork advice, or prefer to place your order by phone or email.
What file formats do you accept?
We accept most standard formats: PDF (preferred), AI, EPS, SVG, PSD, PNG, and high-resolution JPEG. For best results, please provide vector files with fonts outlined and images at 300dpi.
Can AAC help create or fix my artwork?
Absolutely! Our designers can create new artwork, clean up logos, or adjust files to meet print requirements. Minor adjustments are free; complex jobs may attract a small design fee.
Do I get a digital proof before printing?
Yes! For all custom jobs, you’ll receive a digital proof (PDF or JPG) to review and approve before we begin production. This ensures you know exactly what to expect.
How do I approve my proof?
Approve your proof via reply email or directly in our order system. Once approved, your job moves immediately to production to meet your delivery deadline.
How do you ensure colour accuracy?
We use calibrated printers and Pantone-matched inks. If colour accuracy is critical, please supply Pantone (PMS) colours or ask for a physical proof (charges may apply).
Can I order multiple designs in one order?
Yes! If you have multiple artworks (e.g., staff vs. visitor lanyards), let us know—quantity minimums apply per design, but we can consolidate shipping and invoicing.
Can I get sequential numbering, barcodes, or variable text?
Yes. We specialise in variable data—names, numbers, barcodes, QR codes, and more, for full event traceability and access control.
Do you offer white label or unbranded packaging?
We regularly ship for resellers and distributors in plain or custom packaging, with no AAC branding.
Pricing, Quotes & Discounts
Everything you need to know about our pricing, bulk discounts, quotes, and special offers.
How do I get a quote?
Instant pricing with bulk tiered discounting is available for all core products via our website. For custom, bulk, or trade orders, call or email us and our team will respond quickly with a detailed written quote.
Do you offer price beat guarantees?
AAC aims to offer the best value in Australia for quality and service. If you have a genuine lower quote for the same product/specs, let us know—we’ll match or beat it, everytime!
Are there discounts for bulk orders?
Absolutely! The more you order, the lower the unit price. Bulk discounts are applied automatically in our online calculator or quoted for custom jobs.
Do you have special pricing for not-for-profits or charities?
Not by default— but we do regularly support community, charity, and government events with special pricing and payment terms. Just let us know about your cause and we’ll happily offer a discount or sometimes even just give you free products & upgrades.
Can I get a written quote for approval?
How do I apply a coupon or promo code?
Either hit the apply coupon button in the side cart popup and enter the code or you can enter your code towards the end of the checkout process on our website and the discount will apply automatically. Promotions might not stack with other offers or reseller pricing, depending on the T&Cs of the individual promotion.
What is your pricing structure for resellers or wholesalers?
We offer exclusive discounts, account management, and volume rebates for trade clients. Head here to find more information on our reseller program.
Are prices GST inclusive?
Yes, all prices are in Australian dollars (AUD) and GST is automatically added at checkout.
Shipping, Delivery & Pickup
Information about shipping options, delivery times, tracking, and how to collect your order from AAC. For more information head to our shipping & delivery page.
What shipping options are available?
We ship via trusted couriers (StarTrack, Australia Post, TNT, DHL, Aramex, CouriersPlease) Australia-wide, with express and standard options. Orders can also be collected from our Gold Coast warehouse.
How much does shipping cost?
Shipping rates are calculated based on your location, order size, and delivery speed – but all orders over $350 unlock free express shipping! You’ll see the exact cost at checkout before you pay.
Do you offer free shipping?
Yes—orders over $350 receive free standard shipping Australia-wide.
Can I pick up my order from the Gold Coast?
Absolutely. Just select “Local Pickup” at checkout and our team will notify you as soon as your order is ready.
What couriers do you use?
We consign all orders through our trusted digital shipping partner, Shippit. Our partner works with reliable carriers such as StarTrack, Aramex, TNT, Couriers Please, Australia Post, Mainfreight, and DHL. All to help select the best courier for your region and urgency. Tracking details are provided once your order is dispatched.
How long does delivery take?
No guarantees here obviously, but typically:
Capital cities: 1–2 business days (Express), 2–3 business days (Regular)
Regional: 2–4 business days (Express), 4-5 business days (Regular)
Remote/WA/NT: 3–5 business days (Express) 5-7 business days (Regular)
These are estimates—see our Shipping page for up-to-date info.
Do you ship internationally?
Yes, we regularly ship to New Zealand, the South Pacific, and select international destinations by request.
Can you ship to PO boxes or parcel lockers?
Yes, via Australia Post.
Lead Times, Dispatch & Fulfilment
Learn about our fast turnaround times, same-day dispatch, and how we keep your orders moving.
What is your standard turnaround time?
Most core plain products are same-day dispatched when ordered before 1pm! And, most custom orders dispatched within 1–3 business days of artwork approval. Custom, complex, or very large orders may take longer—our team will confirm your dispatch date at time of order.
Can I get same-day dispatch?
Yes! Many in-stock and express print items can be dispatched same-day if artwork is approved and payment is received before 10am AEST. Call us for urgent jobs.
What is the cut-off time for same-day orders?
Generally, same-day dispatch is available for orders approved by 10am AEST (may vary by product/volume—ask for specifics).
Can I request express or urgent production?
Yes, we prioritise urgent jobs wherever possible—please let us know your deadline at the time of order.
Can I split delivery or deliver to multiple addresses?
Yes, for an additional fee, we can send split shipments or deliver to multiple event sites—just provide clear instructions.
How are delays communicated?
We’re proactive—if there’s any risk of delay, we’ll contact you straight away to discuss solutions.
Payments, Invoicing & Accounts
Learn about our fast turnaround times, same-day dispatch, and how we keep your orders moving.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, PayPal Pay in 4, Apple Pay, Google Pay, direct bank transfer, and purchase orders for approved accounts.
Do you offer credit terms or trade accounts?
Approved businesses, resellers, and government clients can apply for a 14-day account—contact us to request a trade account application.
Can I pay by purchase order?
Yes, we can send you a PO, just select the option at checkout and our team will get onto it – fast!
Will I receive an invoice?
Yes—tax invoices are provided with every order and are sent by email. Paper invoices available on request.
Can I pay in instalments?
You can use PayPal pay in 4 to pay in installments subject to their terms. Not at this time—full payment is required prior to dispatch unless you have an approved account.
Are invoices emailed or posted?
Invoices are emailed by default to the contact you provide. Paper copies are available on request.
Returns, Refunds, Changes & Cancellations
Learn about our fast turnaround times, same-day dispatch, and how we keep your orders moving.
What is your returns policy?
We want you to be 100% happy. Returns are accepted for faulty, damaged, or incorrect products. Due to the custom nature of our products, change-of-mind returns are not available.
Can I cancel or change my order?
Yes—contact us ASAP if you need to amend or cancel your order. Once your job has been approved and entered production, cancellation may not be possible.
What if I need to correct my artwork or design?
Contact our team immediately if you spot a mistake before approving your proof. Once approved, changes may incur fees or result in an entirely new job needed at full cost – just depending on how far along we are in the process.
Are custom products returnable?
Custom printed products cannot be returned for change of mind, but are always covered for defects or errors.
What if my order is wrong or damaged?
Let us know straight away (with photos if possible), and we’ll fix the issue as fast as possible—replacement, credit, or refund as appropriate.
How do I request a refund or replacement?
Email [email protected] or call us with your order number and details. We’ll handle your claim promptly and professionally.
How quickly are refunds processed?
Refunds are processed within 3–5 business days of approval.
Who pays for return shipping?
If the error is ours, we’ll obviously cover return freight. Otherwise, you may need to return goods at your cost.