At AAC ID Solutions, we are committed to the safety and security of your products during transit. Our Transit Protection Cover Policy is designed to offer protection against loss or damage to your goods while in transit.

Policy for Coverage

– Fee: The cover fee is 10% of the total value of the goods, subject to a maximum coverage limit.

– Maximum Coverage Limit: The maximum insurable amount is $10,000 AUD, plus Goods and Services Tax (GST).

– Scope of Coverage: This policy covers loss or damage to the goods during transit from our facility at 8 Millennium Circuit, Helensvale, Queensland, 4212, to the delivery address specified in your order.

Obligations

1. Customers must opt-in to receive this service. Simply purchasing from AAC does not entitle customers to Transit Cover unless they have opted-in.

2. Customers are responsible for verifying the delivery address on their Sales Order or Tax Invoice prior to shipment.

3. AAC must be notified within 48 hours of receiving goods or notification of the goods being lost.

Claim Process

1. Notification: Claims for loss or damage must be made in writing to [email protected] within 48 hours of receiving the goods.

2. Documentation: Provide relevant documentation, including photos of the damaged goods and a detailed description of the loss or damage.

3. Assessment: Our team will review your claim and, if approved, will decide on reimbursement, replacement, or other compensation methods.

4. Resolution Method: AAC reserves the right to reproduce the order, provide an in-store credit, or issue a refund at its discretion.

Exclusions

– Address Verification: This policy does not cover losses due to delivery to an incorrect address not verified by the customer after the documentation has been emailed to them, as outlined in the obligations clause above.

– Delay: This policy does not cover losses, damages, or inconvenience due to delays in transit.

– Uninsured Shipments: Goods shipped without opting for this Transit Protection Cover will not be covered for loss or damage.

– Explicit Coverage Confirmation: Cover is valid only if Transit Protection Cover is explicitly listed as an item on the order paperwork (Sales Order/Tax Invoice).

– Delay Coverage Conditions: If the cover is taken and goods are delayed, it is valid only if the customer has advised in writing of the latest receipt date prior to AAC shipping the order. Without a specified deadline, protection applies only for damaged goods or if the shipping partner confirms the goods as lost in transit after their investigation.

– Theft Involvement: Theft by or in collusion with any of your employees is not covered.

– Non-Covered Items: Items not covered include money, jewellery, watches, furs, antiques, paintings, works of art, precious metals, precious stones, explosives, petroleum products in bulk, gas in bulk, livestock, cigarettes, tobacco, wines, spirits, or other alcoholic beverages.

– Authority to Leave: The cover is invalid if a customer requests us to mark the package with ‘Authority to Leave’. If the goods are delivered to the confirmed address on the order paperwork with a shipping partner-provided POD (proof of delivery), the Cover will not apply.

Terms and Conditions

– Opt-In Requirement: This Cover is optional and can be selected at checkout.

– Payment: The Cover fee is payable at the time of purchase and is non-refundable.

– Geographical Limitation: This policy is limited to shipments within Australia.

GST

The Cover fee is subject to GST, calculated at the current rate and added to the total Cover cost.

By opting for our Transit Protection Cover, you agree to the terms and conditions outlined in this policy. We are dedicated to ensuring the safe and secure delivery of your goods and providing top-notch service.